Managing Users

This page displays users belonging to M365 groups assigned to Recording or Access profiles or who were previously assigned and have been unmapped for whatever reason. You can search and sort users according to their associated profiles and groups and place users on Legal Hold.

●

Users cannot be deleted if they are mapped to a Recording profile, until their associated recordings are deleted, or the Retention period for the recordings expires or they are placed on Legal Hold.

●

When a user is placed on Legal Hold, all of their associated calls are also placed on Legal Hold and cannot be deleted.

See also:

■

Exporting Users

■

Deleting Users

■

Placing a User on Legal Hold

➢

Do the following:

In the Icon pane, click

, and then in the Navigation pane, select Monitoring > View Users.

Click adjacent to the user that you wish to modify.

Configure fields according to the table below.

Click to apply changes.

Field	Description	Filters
Name	The name of the M365 tenant user.	This field can be sorted in ascending or descending order by clicking header up or down arrows. If defined, the field entry displays only matching entries.
UPN	The email address of the M365 tenant user.	This field can be sorted in ascending or descending order by clicking header up or down arrows. If defined, the field entry displays only matching entries.
AAD OID	Object ID of the user in the Azure Active Directory of the M365 customer tenant	This field can be sorted in ascending or descending order by clicking header up or down arrows respectively. If defined, the field entry displays only matching entries.
AAD Groups	Indicates the M365 tenant groups that are assigned to the user.	Start typing the text of the desired Group name in the search field.
Recording Profile	Indicates the Recording profile that is assigned to the user.	Start typing the text of the desired Recording Profile in the search field.
Access Profile	Indicates the Access profile that is assigned to the user.	Start typing the text of the desired Access Profile in the search field.
Legal Hold	Indicates whether the Legal Hold is enabled for the user. Click the button adjacent to the user that you wish to place under Legal Hold.	From the Select drop-down list, select whether to display calls on Legal Hold or not.